Returns & Refunds

At ShopVendor LLC, your satisfaction is our top priority. We stand behind the quality of our products and strive to ensure a smooth and reliable buying experience. If for any reason you are not completely satisfied with your purchase, you may request a return or refund under the guidelines below.

What Items Are Returnable?

You can return items within 7 days of receiving your order, provided they meet the following conditions:

  • Item must be in its original condition

  • Item must be unused, uninstalled, and unaltered

  • Item must be returned in its original packaging (including all accessories, manuals, and labels)

  • Proof of purchase (invoice or order confirmation email) must be included in the package

What Items Are Non-Returnable?

The following items are not eligible for return or refund:

  • Free gifts or promotional items

  • Items marked as final sale or clearance

  • Products damaged due to mishandling or improper use

  • Opened or used electronic accessories (e.g., cables, adapters, earbuds, etc.)

Are There Any Return Charges?

  • There are no restocking fees for eligible returns.

  • Original shipping charges are non-refundable.

  • The customer is responsible for return shipping costs, unless the return is due to a product defect or error on our part.

How to Return an Item

To initiate a return, please follow these steps:

  1. Email our support team at info@shopvendorllc.com with your order number, reason for return, and supporting photos (if applicable).

  2. Our team will review your request and issue a Return Merchandise Authorization (RMA) number with return instructions.

  3. Pack the item securely in its original box, including all accessories, manuals, and your proof of purchase.

  4. Ship the package to the return address provided by our team and share the tracking number once dispatched.

Return Address

ShopVendor LLC
539W Commerce St STE 6576 Dallas Texas, 75208

Refund Process

Once your return is received and inspected, we’ll notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days and credited to your original method of payment.

Note: Refund timelines may vary depending on your payment provider or bank’s processing time.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
We’ll promptly arrange a replacement or full refund, depending on product availability and your preference.

Need Assistance?

Our customer service team is here to help.
For any return or refund inquiries, reach out to us:

📞 Phone: +14693937130
📧 Email: info@shopvendorllc.com

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